ON CONTACTING MAXIS
Maxis Technical Support:
For technical questions dealing with hardware and software compatibility, startup problems, system errors, be sure to consult your Quick Start Guide or README file.
In addition, MAXIS provides a variety of online support services. The Maxis Web Site (http://www.maxis.com/) is one of the best sources of information on all kinds of questions related to our products and services. From the homepage you can link to a product catalog and demos, a store where you can purchase games online, and a technical support knowledge base where you can easily troubleshoot problems with our software. Similar information is also readily available 24 hours a day by modem via our Maxis Bulletin Board Services (BBS) at 510-927-3910, up to 28.8kbps, 8 data bits, no parity, and 1 stop bit (8-N-1). There is no charge for Maxis BBS usage, and full user access is granted upon completion of a brief questionnaire.
If you are unable to find the information you need on our web page or BBS service, our email service at support@maxis.com is a great alternative. Send technical or customer support related questions about MAXIS products and we will usually respond within 24 hours. For instant access to updates, patches, demos, and user uploads, we offer public access to our FTP site at ftp.maxis.com/pub/maxis.
Should you decide to call technical support, we would appreciate it if you would take a few preliminary steps to ensure that we may help you as quickly and efficiently as possible.
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If calling about a technical matter concerning the software, please be sitting in front of your computer and have your CD within easy reach. It will be easier to talk you through it that way. |
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Have as much information as possible about the problem(s) you are having. This includes a detailed description of the problem, the steps you followed prior to the problem, any other software you may be running in the background, and any error messages you have received. |
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It also helps to have information about your computer set-up, including what kind of operating system you use, how much RAM you have, how much hard drive space you have to spare, and what types of sound and video cards you are running. |
We will do our best to help you solve the problem, but please be patient. Thank you.
Maxis Customer Service
2121 North California Boulevard
Walnut Creek, CA 94596-3572
510-927-3905
fax 510-927-3581
Hours: Monday through Friday 8:00 am - 6:00 p.m. (Pacific Time)
Web Site: http://www.maxis.com
support@maxis.com